Punchd Support
Stay in your corner.
Find quick answers below or email us directly. Include your iOS and Punchd version when reporting a technical problem.
Common questions
Quick answers
Do I need a Punchd account?
No. Punchd is local-first and does not require an account. Your plan and workout history are stored on your device and can sync through your private iCloud account.
How do I restore a purchase?
Open Punchd Settings and choose Restore Purchases. Make sure the device is signed in with the Apple ID used for the original purchase.
How do I manage or cancel a subscription?
On iPhone, open Settings, tap your name, then Subscriptions. Select Punchd to view or change the subscription. Billing is managed by Apple, not directly by Punchd.
Why is my workout not appearing in Apple Health?
Confirm Apple Health saving is enabled in Punchd and that Punchd has permission to write workouts. You can review permissions in the Health app or iOS Settings.
How do I delete my Punchd data?
Use Delete Punchd Data in Punchd Settings. This removes your Punchd profile, plans, workout history, progress, and synced Punchd iCloud data. It does not cancel purchases or automatically delete workouts already saved to Apple Health.
What should I include in a bug report?
Tell us what you expected, what happened, and the steps that led to the problem. Include your iPhone model, iOS version, Punchd version, and screenshots if helpful.